Legal notice and booking terms

1. Company details

This website and the Motokay app are owned by:

• Trading name: Motokay
• Company name: RIDERS APP, SL
• NRT (Andorran tax registration number): L-721790-J
• Trade and Industry Register number: 937616G
• Company registration number: 26703, book S-514, folios 21-30 (registered on 25/11/2025)
• Registered and business address: Camí del Pui, 14, Urbanització Can Vidal, Edifici E, Apartament E2, AD700 Escaldes-Engordany, Principality of Andorra
• Email: info@motokay.es

2. Purpose and services offered

Motokay is a technology intermediation platform, available as a mobile app for iOS and Android, that connects motorbike riders (the “User”) with independent repair workshops and dealerships (the “Workshop”).

Through the app, the User can search for workshops, view the motorbike maintenance and repair services each one offers at a fixed price, book an appointment for a specific day and time, and pay for the booking securely. Each Workshop sets its own services, descriptions and prices, which are shown in euros before the booking is confirmed.

The purpose of this website is to provide information about the app and to enable contact with our team, both for users and for workshops.

3. Terms of use

Users agree to make appropriate use of the website's content and services and not to use them for unlawful activities or activities contrary to good faith and public order.

4. Payment terms

Payments are made through the app using our bank's virtual POS (TPV Virtual). Only Visa and Mastercard cards are accepted. Card details are entered directly on the bank's secure payment gateway; Motokay has no access to the full card number.

By confirming a booking, the User authorises Motokay to collect the full amount in the name and on behalf of the Workshop. Motokay acts solely as a depositary and collection agent on behalf of third parties.

The payment made in the app covers solely and exclusively the specific services the User selected when making the booking.

Any hidden defect, additional part or extra repair detected by the Workshop that was not included in the original booking must be quoted, accepted and paid directly at the Workshop. Motokay remains entirely outside these amounts and charges no commission on them, unless they are processed again through the app.

Motokay does not issue repair invoices. The Workshop is legally required to issue and deliver to the User the invoice for the full amount of the repair (100%) when the User collects the vehicle. Motokay issues the Workshop an invoice for its digital services, corresponding to its commission.

5. Cancellations

Bookings paid through the app can be cancelled under the following conditions:

• Before the Workshop confirms the booking: the User may cancel at any time and will receive a 100% refund.
• Cancellation on time: once the booking is confirmed, if the User cancels it from the app at least 24 hours before the appointment, they will receive a 100% refund.
• Late cancellation or no-show: if the User cancels less than 24 hours before the appointment or does not show up, 15% of the total amount will be retained to cover management and slot reservation costs at the Workshop, and the remaining 85% will be refunded.
• Cancellation by the Workshop: if the Workshop cancels the booking, the User will receive a 100% refund.

6. Refund period and method

Refunds are always made to the same credit or debit card used to pay for the booking, through the same virtual POS, within a maximum of 14 calendar days from the cancellation.

The time it takes for the refund to appear in the User's account depends on the card issuer.

7. Complaints and warranty

Motokay only puts the User and the Workshop in contact. Any complaint about the quality, suitability, price of materials, delays or damage caused to the vehicle during the repair must be addressed solely and exclusively to the Workshop that performed the service.

Legal warranty: repairs are guaranteed under the legislation in force in the country where the Workshop operates (Andorra or Spain). The Workshop is solely legally responsible for honouring this warranty.

Complaints about charges, cancellations or refunds made through the app can be sent to Motokay at info@motokay.es.

8. Disclaimer of liability

Motokay is a technology intermediation platform. It is not a repair workshop, does not carry out repairs and has no technical staff to supervise them. The service contract is entered into exclusively between the User and the chosen Workshop. Consequently, Motokay is fully exempt from any civil, criminal or administrative liability for material, personal or financial damage arising from the handling or repair of the vehicle.

Nor is Motokay liable for any damage arising from the use of the website or its temporary unavailability due to technical reasons. The information is provided on a general basis and may be updated at any time.

9. Intellectual and industrial property

All website content (text, images, logos, design and code) is owned by Motokay or by third parties who have authorised its use, and is protected by intellectual and industrial property law. Its reproduction without authorisation is prohibited.

10. Links

This website may contain links to third-party sites. Motokay is not responsible for the content or privacy policies of those sites.

11. Applicable law and jurisdiction

These conditions are governed by the laws of the Principality of Andorra. In the event of any dispute or claim between the parties, they submit to the courts and tribunals of the Principality of Andorra.